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How do I return an item?

How to return any purchase from Koyu Matcha Teas

If you are unhappy in any way with any purchase from this website, simply contact us at info (at) and ask for a refund. We will refund your money immediately, no questions asked.

No conditions, no paying to send it back to us, just a quick email or a call to 0044 207 6927044. We will either replace your product (and maybe throw in a nice gift) or refund your purchase entirely.

So you can buy our products safe in the knowledge that you can get your money back at any time. We only keep your money if you're happy. If you're not, you get it back.

So what are you waiting for? Matcha's amazing health benefits are so close! Go to our shop, buy our amazing teas and enjoy more energy, calm and better health within days.